Frequently Asked Questions

Not finding the answer in the FAQ? Contact us!

FAQ filter
Ottie offers the option to repurpose Ottie boxes within the same company from former users to new ones, provided that the previous owner returns the Ottie box at the end of their subscription.To facilitate this, simply select the “Reuse Ottie box” option when inviting new employees. This will take you to a list of new invitations, where you can specify who will reuse an existing Ottie box and who will receive a new one.It’s important to note that employees who are allocated a reused Ottie box will not have the ability to specify a delivery address. Instead, they will be prompted to contact their company to arrange the collection of a reused Ottie box from the available stock.
You need to power on your Ottie box and then press the reset button for 15 seconds. After that, you will be able to redo the onboarding process with the Ottie app.
If the phone cannot automatically connect, the Ottie app displays a ‘Open Settings’ button that directs you to the Wi-Fi settings. You should then manually connect to the Wi-Fi ottie,-** (or Ottie-Protected). Once connected, the Ottie app will be able to continue the configuration process.
You need:
  • The Ottie box.
  • A smartphone, Android or iOS where you install the Ottie app.
  • Your home Wi-Fi password to connect the Ottie box.
  • Click the Wi-Fi icon in the menu bar and select Open Network Preferences.
  • Find the Ottie-protected network on the list and click Advanced.
  • Drag the Ottie-protected network to the top of the list.
  • Click OK to save the changes.
  • Click the Wi-Fi icon in the system tray and select ‘Network & Internet settings’.
  • Click ‘Wi-Fi’ on the left sidebar.
  • Find the Ottie-protected network on the list and click ‘Connect’.
  • Once connected, click the Wi-Fi icon again and select ‘Open Network & Internet settings’.
  • Scroll down and click ‘Change adapter options’.
  • Find the Ottie-protected network on the list, right-click on it, and select ‘Properties’.
  • Click the ‘Configure’ button next to ‘Client for Microsoft Networks’.
  • Click the ‘Advanced’ tab.
  • Find the ‘Priority and VLAN’ option and select ‘Priority’.
  • Use the up/down arrows to set the Ottie-protected network to the highest priority (usually 1).
  • Click ‘OK’ to save the changes.
  • The Wi-Fi Ottie protected is using WPA2.
    1. Open the terminal.
    2. Type ‘nmcli d wifi connect Ottie-protected’ (without the quotes) to connect to the Ottie-protected network.
    3. Type ‘nmcli c’ to list the available connections.
    4. Find the Ottie-protected network on the list and note its connection ID.
    5. Type ‘nmcli c modify [connection ID] connection.autoconnect-priority -999’ (without the quotes), replacing [connection ID] with the ID you noted in the previous step.
    6. Type ‘nmcli c up [connection ID]’to apply the changes and activate the Ottie-protected network.
    The Ottie solution requires you to buy an Ottie box and to take a monthly subscription. The prices are described on the Pricing page.
    When a new employee is invited with their email address, they will receive a link to a web page to enter their mailing address to which the device will be shipped.
    The Ottie box can connect to a Wi-Fi with WPA, WPA2 and WPA3.
    The Ottie SIM is inserted under the Ottie box and must not be removed.
    The top Ethernet port labeled 1GE LAN is used to connect your device via Ethernet to the Ottie box. The bottom Ethernet port labeled 1GE LAN/WAN is used to connect your home router/modem to the Ottie box. The DCIN port is used for the power cord delivered with your Ottie box.
    • The RESET button is used to reset the Ottie box to the factory settings by pressing it for 15 seconds. After that, you will be able to redo the onboarding process with the Ottie app.
    • The ON/OFF button is used to power on or off the Ottie box. The power is on when the button is pushed.
    • The front button is not currently used, but might be in a future firmware upgrade.
    The meaning of the LEDs on your Ottie box is described on the page Ottie box LEDs.
    The Ottie box has a power button than must be pushed in to power it on.
    The Ottie box takes approximately 2 minutes to boot after being powered. The Ottie box is fully operational when the top LED at the front is steady and green.
    The Ottie box has to be connected to your home network. I could be directly to the main router, but also through another switch or router in your home network.
    You have to configure your laptop to have Ottie as the default Wi-Fi network (Windows, MacOS & Ubuntu)
    We recommend placing the Ottie box not too far from a window to have good cellular coverage. The cellular coverage quality can be observed on the dashboard of the Ottie application. If you have connected the Ottie box to your router using Wi-Fi, we also recommend to place it in the range of your Wi-Fi. The Wi-Fi coverage quality can also be observed on the dashboard of the Ottie application.
    Ottie ensures that you have a secure password and evaluates the security level as you type.You have reached the desired complexity in your password only when the field becomes green.In order to increase the complexity, add characters to your password, preferably special characters and not forming common words.The hints under the password field can help you in the creation of your secure password.
    The onboarding process takes between 5 and 10 minutes on average.
    Your smartphone must be connected to the Wi-Fi access point from the router to which the Ethernet cable is plugged in.
    This is allowed on Android using the Automatic SMS Verification.
    You have to use the same phone number as the one entered on the portal where you provided the delivery address.
    Notifications might be disabled in your phone. Please check your Settings.
    The Otties subscriptions are invoiced monthly on the first day of the month, and the Ottie boxes are invoiced within 24h of the shipping address being filled by the employee on the web page.
    All invoices for your company can be found in the Ottie admin portal in the Billing page.
    You need to have invited users in order to have data in the dashboard of the Admin portal.
    You need a valid payment method to be able to add users. Please check the Billing page of the portal.

    Can't find what you're looking for?