Frequently Asked Questions
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- Open the terminal.
- Type ‘nmcli d wifi connect Ottie-protected’ (without the quotes) to connect to the Ottie-protected network.
- Type ‘nmcli c’ to list the available connections.
- Find the Ottie-protected network on the list and note its connection ID.
- Type ‘nmcli c modify [connection ID] connection.autoconnect-priority -999’ (without the quotes), replacing [connection ID] with the ID you noted in the previous step.
- Type ‘nmcli c up [connection ID]’to apply the changes and activate the Ottie-protected network.
When a new employee is invited with their email address, they will receive a link to a web page to enter theirmailing address to which the device will be shipped.
The top Ethernet port labeled 1GE LAN is used to connect your device via Ethernet to the Ottie box. The bottomEthernet port labeled 1GE LAN/WAN is used to connect your home router/modem to the Ottie box. The DCIN port is usedfor the power cord delivered with your Ottie box.
The RESET button is used to reset the Ottie box to the factory settings by pressing it for 30 seconds. After that, youwill be able to redo the onboarding process with the Ottie app. The ON/OFF button is used to power on or off the Ottiebox. The power is on when the button is pushed. The front button is not currently used, but might be in the future.
The Ottie box takes approximately 2 minutes to boot after being powered. The Ottie box is fully operational when thetop LED at the front is steady and green.
The Ottie box has to be connected to your home network. I could be directly to the main router, but also throughanother switch or router in your home network.
We recommend placing the Ottie box not too far from a window to have good cellular coverage. The cellular coveragequality can be observed on the dashboard of the Ottie application. If you have connected the Ottie box to yourrouter using Wi-Fi, we also recommend to place it in the range of your Wi-Fi. The Wi-Fi coverage quality can also beobserved on the dashboard of the Ottie application.
Ottie ensures that you have a secure password and evaluates the security levelas you type. You have reached the desired complexity in your password only whenthe field becomes green.In order to increase the complexity, add characters to your password, preferablyspecial characters and not forming common words. The hints under the passwordfield can help you in the creation of your secure password.
The Otties subscriptions are invoiced monthly on the first day of the month, and the Ottie boxes are invoiced within24h of the shipping address being filled by the employee on the web page.