What to do when facing an Internet outage: practical guide

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When the internet lets us down, it can quickly become a source of stress and frustration, especially in an era where our daily lives heavily depend on online connectivity. But don’t panic! Here’s a practical guide to help you manage an internet outage effectively.

Check the scope of the issue

Before taking action, ensure the problem is not specific to your home. Check social media or dedicated websites using your mobile to see if other users in your area are also reporting issues. Outages may be related to operator issues in your region.

Restart your equipment

It may seem simple, but restarting your modem and router can resolve many connectivity issues. Turn them off, wait a few minutes, and then turn them back on. This resets the connection and resolves some temporary issues.

Test alternate devices

If one device fails to connect, test others to pinpoint the source of the problem. If your smartphone maintains connectivity while your laptop flounders, the issue likely lies with the latter.

Explore mobile hotspots

In widespread outages, leverage your smartphone’s data plan to create a mobile hotspot for emergency internet access.

Verify your bill

Ensure that your bill is up to date. Sometimes, a service outage can be related to payment issues. Check your online account or contact your internet service provider to confirm that everything is in order on the financial side.

Use a backup connection

Ottie, your internet backup solution, is a device that automatically switches to its backup network when your primary connection fails, ensuring you always have uninterrupted internet access. It uses cutting-edge WiFi 6, 4G, and 5G technologies to provide blazing-fast speeds and eliminate the frustration of unreliable internet connections.

Contact your Internet service provider

If the outage persists and doesn’t seem to be a general issue, contact your internet service provider. Their customer service can provide information about the network status, additional troubleshooting tips or even schedule technical intervention if necessary.

Stay informed

Check social media, online forums, or dedicated apps for updates on the situation. Often, internet service providers post real-time information about ongoing outages and resolution timelines.

Conclusion: prepare for the unexpected

Internet outages are inevitable, but by being prepared and following these steps, you can minimise inconvenience. With solutions like Ottie, you can anticipate these situations and maintain stable connectivity, even in the event of issues with your primary connection. Stay calm, follow these steps, and you’ll be back online in no time.

The fastest way is to get a backup solution, as you won’t even notice you got disconnected!

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